Meeting the needs of customers
Many Canadian organizations have embraced the principles of quality management to better focus their resources on meeting the needs of their customers. Understanding these principles is helpful to any employee wishing to contribute to the success of their organization and to building their career.
The International Organization for Standardization (ISO) publishes a wide variety of standards applicable to technology professionals including ISO 9000, Quality Management, and ISO 14000, Environmental management. A good overview of quality management principles can be found on the ISO web site.